Who can use the IsaLife™ mobile app?

Customers and Associates can download IsaLife™ for free from the Google Play or Apple App stores in United Kingdom, Belgium, Spain, Ireland, Netherlands, Australia, New Zealand, United States, Canada, and Puerto Rico.

Which mobile devices support the IsaLife™ mobile app?

IsaLife™ is available for iPhone (iOS version 10.2 and above, iPhone 5s or newer) and Android (version 6.0 ’Marshmallow’ and above) devices. The app is not supported using Blackberry, Windows Phone, or Kindle Fire.

How do I log in to IsaLife™?

IsaLife™ uses the same username and password to access your existing Isagenix account.

To recover your username, contact your local Customer Service team. To reset your password, visit the Back Office login page and select the ’Forgot your password’? link.

How do I set up the fingerprint login on my mobile device?

We recommend referring to the manufacturer’s website for instructions on creating a fingerprint login for your iOS or Android device, as models vary.

Do I still need IsaPulse and IsaTools?

Yes! Both IsaPulse and IsaTools are designed to help support and build your Isagenix business. IsaPulse allows you to check statistics and receive notifications on your team’s business-building activities. IsaTools is designed to share marketing materials and videos to your prospects and Customers who want to learn more about Isagenix.

What should I share on my Activity Feed?

Isagenix provides product and health-related content to everyone’s Activity Feed. We encourage users to share other activity, progress, badges, and support through the Activity Feed to help inspire their Personally-Enroled team members to reach their goals.

Who can see my Activity Feed posts?

When posting to your Activity Feed, you have the option to share with your 1PET, your Coach, or both. Comments added to a post from Isagenix are viewable by all IsaLife™ users regardless of team placement.

Can I share Activity Feed posts outside of IsaLife™?

Absolutely! Tapping the ’Share’ button below the post allows users to share content via text, email, or through various social media platforms.

Can I delete posts from my Activity Feed?

You can delete your own personal posts and hide posts from others that appear in your Activity Feed. To delete or hide a post, select the down arrow in the upper-right corner of the post, and then select the applicable option.

Can I share videos from IsaTools to IsaLife™?

While IsaLife™ allows you to share videos in your Activity Feed from sites like YouTube or.IsaMovie.com, we recommend sharing content from IsaTools directly from that mobile app to ensure you receive all the analytics that come with your subscription.

Which programs are available in IsaLife™?

Users can currently enrol in the Weight Management Program by tapping on the Daily Checklist icon. Isagenix is working to release additional programs soon.

How do I start a program?

Tap the Daily Schedule icon, and then tap the ’Click here to start one’ link. Next, select from the list of Available Programs and then the ’Enrol in This Program’ button. IsaLife™ will prompt you for some additional information to complete the process.

Can I use a program if I’m not using a system, pack, or another program?

Yes! IsaLife™ is a customisable tool that allows you to integrate your favourite Isagenix products into your routine. For additional information on how to customise a program, see the Daily Checklist section.

Who can see my information?

Your photos, weight goals, and measurements are only visible to you inside of the IsaLife™ app.

How do I resign from a program?

Access the Daily Checklist and tap on the three dots in the upper-right corner. Next, select ’Program Information’ from the list. Scroll down on the next page and select the ’Resign Program’ button and then confirm.

Do I need to use the preloaded items on the Daily Checklist?

No. For your convenience, the Daily Checklist includes Isagenix products and reminders on when to have a snack (up to 200 calories) or meal (400-600 calories). Checking the preloaded items like IsaLean^TM Shake or Ionix® Supreme will automatically update your macros; however, we recommend adding your snack and meal items to ensure your daily macros and calories consumed are accurate.

How do I add and remove items from the Daily Checklist?

Select the “’Add Item’ link to browse additional food or Isagenix products. Once you locate an item, make any necessary adjustments to the serving size or amount, then select the ’Add to Checklist’ button. To remove an item from your Daily Checklist, swipe left and select the ’Delete’ button. You can remove both manually entered items as well as preloaded products.

Can I enter food and activities for a previous day or in advance?

We realise that some days you may get busy and not complete your Daily Checklist. IsaLife™ allows you to enter food and activities for the previous day.

You can also enter both food and fitness activities for future dates in your Daily Checklist without submitting and completing the day. On that date, you will need to check the boxes to calculate your macros, calories consumed, and calories burned for the day.

Can I sync an activity tracker to my Daily Checklist?

IsaLife™ users can sync with Fitbit or Apple Health, which will automatically import their fitness activities to the Daily Checklist. First, access the ‘Settings’ tab in IsaLife™, then scroll down and tap ’Settings’. Next, tap on ‘Fitness Trackers’ to choose which device you would like to connect with.

Can I switch my Shake and Cleanse Days?

Yes. When selecting a program, IsaLife™ will prompt you to choose your Shake and Cleanse Days; however, you can change them at any time by selecting the Shake Day or Cleanse Day tab on the current day’s date. IsaLife™ will prompt you to confirm the switch. Please keep in mind any journal data already entered for that day will be lost.

How do I place one-time orders in IsaLife™?

Tap on the Shopping (box) icon and use the search feature or product categories on the One-Time Order tab to locate your favorite Isagenix products. Tap on the image and configure your preferences, then select “Add to Cart.” Once you’re done choosing products, select the shopping cart icon in the upper-right corner to proceed to checkout.

How do I manage my Autoship in IsaLife™?

Tap on the ‘Shopping’ (box) icon and select the ‘Manage Autoship’ tab. From here you can update the next shipping date or frequency or update the products for your next order.

How do I add new payment or shipping information in IsaLife™?

IsaLife™ uses information from your existing Isagenix account. To add a new payment method or address, log-in to your password-protected Back Office. If you have the payment or address already saved to your account, you can select it when completing your Wholesale or Autoship order.

How do I edit or remove products from my orders?

While in the shopping cart for Wholesale or Autoship orders, select the pencil icon to edit the packaging or quantity or the rubbish bin icon to remove it from your shopping cart.

How do I apply coupons to my IsaLife™ orders?

On the checkout page, select the ’Add Member Coupons’ link to view and apply coupons saved to your account. You can also manually enter a coupon code in the ’Use a Coupon’ field to apply a discount to your Wholesale or Autoship orders.

Which countries can enrol using IsaLife™?

Associates in United Kingdom, Belgium, Spain, Ireland, the Netherlands, Australia, New Zealand, the United States, Puerto Rico, and Canada can share Recommended Carts with potential Customers via IsaLife™ to complete their enrolment.

How do I create Recommended Carts to share with potential Customers?

1. Log in to your BACK OFFICE

2. Select ‘Manage My Recommended Carts’ from the ‘Team’ tab

3. Select the ‘Create New Recommended Cart’ button

4. Choose the country and level of savings

5. Select the ‘View’ button to begin configuring one of our most popular packs

6. Name your Recommended Cart

7. Select the Save’ button to share later through IsaLife™

You can create up to 20 Recommended Carts by logging into your password-protected Back Office by  selecting ’Manage My Recommended Carts’ from the ‘Teams’ tab.

If your initial order includes a qualifying system or pack, you’re eligible to earn a Product Introduction Bonus when your potential Customer enrols using that Recommended Cart!

Is Autoship required when creating a Recommended Cart?

Autoship is required when creating a Recommended Cart; however, your potential Customer can remove it during their enrolment process.

How do I share a Recommended Cart with a potential Customer?

Tap the Setting icon in IsaLife™ and select the ’Share Isagenix’ tab. Select the Recommended Cart you want to share with your potential Customer, review and edit the placement options as needed, and then tap the ’Share This Recommended Cart’ button to send a link to your potential Customer via text, email, WhatsApp, Facebook Messenger and more.

Does my potential Customer need IsaLife™ to enrol?

No. Your potential Customer will view the Recommended Cart sent to them on a mobile-responsive website. After entering some basic information to get started, they will review their products and complete their billing and shipping information to create their Isagenix account. If they complete the process using PayPal, their personal details are automatically synced making the process faster and easier!

Potential Customers can stop at any point during their enrolment process and come back later to finish without losing their progress. Their sessions will expire after 48 hours have passed since their last action. After 48 hours, they will need to begin the enrolment process again.

How do I track my potential Customer’s progress?

IsaLife™ will send you notifications when your potential Customer begins and completes the enrolment process. You can also track each step by accessing the ‘Settings’ tab and select ’My Prospects’ in the IsaLife™ app. Locate and tap on your potential Customer’s name to view where they are in the enrolment process, as well as any changes they’ve made to their initial order and Autoship. This customised view allows you to reach out to your new Customer to provide additional support and guidance.

How do I introduce IsaLife™ to new Customers?

After helping your new Customer join Isagenix, let them know what their next steps are, including downloading IsaLife™! For example,

You: I’m going to send you a text later today with information about downloading the IsaLife™ app. It’s going to make using your system so fun and easier for you to follow!

Later, follow up with a text message so your new Customer knows where to get IsaLife™ and how to set it up. For example,

You: I’m so excited for you to get started! If you haven’t yet, be sure to download the free IsaLife™ app from the Apple App Store or Google Play Store. Your first step will be clicking on the calendar icon to set up your Weight Management program. It’s easy – just follow the prompts! Before your system arrives, make sure to watch the brief videos included in the app about how to do Cleanse and Shake Days, and the Product Overview. Once you’ve done all of that, shoot me a text!

Customer: Great! Will do!

You: Awesome! The app is so user friendly and I know you’re going to love it. Another cool feature is that you can order more products and manage your monthly order through the app. It’s amazing how Isagenix makes the ordering process so simple and convenient! Talk to you soon!

How can I utilise IsaLife™ to connect with my team?

IsaLife™ is the perfect platform to help you connect with your Personally-Enroled team, especially while on-the-go. The app allows you to share tips and support through the Activity Feed and allows your Customers to reach out to you directly and share their experience. As an Enroling Sponsor/Coach, IsaLife™ provides you with priority notifications so you know exactly when to reach out to your Customers.

How do I send a direct message to someone in my team?

Tap the Settings icon and then ’My Personally Enroled Team’. Once you’ve located your personally enroled team member, tap on their name to access their profile and post a message to their Activity Feed. Your personally enroled team member will receive a notification on their Activity Feed letting them know a message is waiting for them to view.